This role will assist the Analyst Support role in gathering the necessary information in order for cases to be completed in a timely manner to expected business timeframes.
You will interact with customers via both receiving inbound calls and making outbound chaser calls.
The role will involve accurately capturing customer details and performing validation and security checks as required.
* Conducting inbound and outbound 'first contact' calls with customers
* Accurate data entry and processing
* All calls/tasks handled in line with agreed SLA
* Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required
* Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards
* Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested
* Ensure quality is embedded within the work
Develop strong knowledge of processes