KPMG

Accounting / Chartered

★★★★★

Learning coordinator

New 07 October England - City and Borough of Leeds, Leeds Temp

* Coordination and ownership of all aspects of scheduled training events
* Planning, preparation and support for face to face workshop/residential events
* Appropriate handling of participants and suppliers queries and complaints by phone, email or face to face, in line with the agreed SLAs and Quality framework
* Effective customer service and relationship management across a range of stakeholders
* Operational administrative duties to include:

* Booking and confirmation of events in line with occupancy requirements
* Sourcing and confirmation of suppliers, facilitators and venues
* Provision of print and materials
* Communication with learners, suppliers and venues throughout all processes
* Post event evaluations, billing and invoicing
* Uploading of learners to multiple online programmes/platforms and managing access permissions

* Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
* Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
* Ensure all requirements are adhered to through compliance with all appropriate policies and procedures