Virtualisation specialist

New 19 October England - Greater London, London Perm

Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people. We provide corporate banking solutions to businesses with an annual turnover of more than £5 million in the UK, and to large local companies, financial institutions and multinationals in non-UK markets. We support the success and growth of our clients by providing lending, risk management, cash and liquidity management, trade finance, and asset and sales financing. To that end, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who are hungry to progress and eager to grow their knowledge.

About Infrastructure as a Service (IaaS) Business Support
Infrastructure Services is an area that has a significant level of business and technology exposure and requires rapid, structured and creative thinking to support the dynamic needs of the business. Infrastructure Services are expected to own problems, to take responsibility for the systems and to share in the commitment across IT to deliver excellent service to the business. Whether it's designing resilient, scalable, low-latency solutions to support business applications, or providing an end to end service model for the delivery of external connections to a Barclays client and an exchange venue, or managing datacenter strategy - Infrastructure Services is constantly working to maintain the firm's competitive advantage in the industry.

About Cloud and Virtualisation Service Management
The Cloud and Virtualisation Service Management team is part of the IaaS Business Support. It provides 24x7 third-level and engineering support across all supported Server and Desktop Virtualization technologies (i.e. VMware ESX, KVM, OpenStack) within the firm. Serving the Business and IT communities and providing both run-the-bank and build-the-bank coverage, the service aims to link Business and IT priorities, pro-actively improve the environment through monitoring and automation, and so ensure Virtualization and Cloud technologies continue to underpin the growth of the firm as a whole. The Team runs a Follow the Sun (FTS) model with staff in London, New York & Lithuania.

Overall purpose of role
Virtualisation VMware Specialist, based in Vilnius, Lithuania with a direct reporting line to the Virtualisation and Cloud Service Management Operations Lead (based in New York). Accountability for 3rd level operational support relating to the global Virtualization and Cloud estate.

Key Accountabilities
* Current knowledge and hands on experience of VMware ESX/ESXi 4.x, 5.x, 6.x, Virtual Center, Linux KVM software technologies as well as HP and Cisco UCS server hardware technologies.
* VMware Certified Professional preferred.
* PowerCLI and/or PowerShell skills an advantage.
* Exposure to OpenStack Cloud OS a definite advantage.
* Working knowledge and demonstrable experience of supporting MS Windows and/or RHEL on virtual platforms.
* Experience working with MS SQL and Power Shell an advantage.
* Structured technical problem solving skills with a focus on root cause analysis.
* Experience working with Service Now an advantage.
* Strong customer liaison and relationship management skills.
* Excellent communication and presentation skills.
* Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production.

Stakeholder Management and Leadership
Working as a part of a global IaaS support function for Cloud and Virtualisation with primary focus on Management framework encompassing maintenance, project, structured incident, change, problem, risk, capacity and performance management.

Decision-making and Problem Solving
As a member of L3 Team, the candidate is expected to be the escalation point for L1/L2 Teams as well as developing, managing and documenting processes for lower tier teams.

Build and maintain strong relationships with peer organisations across support and engineering as well as the customer base (i.e. application teams).

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification
The candidate is expected to demonstrable experience of supporting and managing virtualised platforms within a global enterprise level organisation (preferably banking or financial services):

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.
Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question 'What is Barclays for?' and it should guide our every action as employees.

We respect and value those we work with, and the contribution that they make.
We act fairly, ethically and openly in all we do.
We put our clients and customers at the centre of what we do.
We use our energy, skills and resources to deliver the best, sustainable results.
We are passionate about leaving things better than we found them.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

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