MPLOY Staffiing Solutions LTD



Technical support advisor

12 January England - Poole, Poole Perm €9.78 - €14.68 per hour

Are you a Native French Speaker or Fluent in French?

Our client based in Wallisdown is currently looking for Customer Service Advisors who speaks fluent French and English to work in a long-term temporary contract starting on 5th of December.

Your duties will include:
·Proviing customer support via multiple touch points (e.g inbound calls, e-mail)
·Accurately log customer and product information into our system
·Pro actively develop skills and knowledge through effective use of systems
·Understanding customer care and apply to all customer touch points
·Share knowledge gained with team through effective knowledge transfer
·Maintain a high standard in personal KPI targets as defined
·Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
·Achieve customer targets by resolving customer issues in a timely manner Knowledge proactively shared with the business and captured in a formal

We are looking for:
·Proven experience of delivering customer excellence
·Excellent written and verbal communication skills in English and Russian
·Analytical thinker with problem solving skills
·Comfortable with technology and relish new opportunities
·Ability to self manage

Great Benefits:
·Excellent working environment, modern offices plus working in small friendly teams.
·Range of meals, snacks and sandwiches available in the company's discounted restaurant.
·Showers, rest rooms, secure bicycle facilities, free Wi-Fi.
·Good transport links.

Hourly Rate £8.21 for STD hours up to £12.32 for overtimes.

Hours of work are on a shift pattern, working 37.50 per week between 8.00 a.m. and 9.00 p.m.

If you are interested in this position or if you are required more information please call or email your CV directly to Anna @ Mploy.

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