Overview of main tasks:
The role will involve being proactive, taking responsibility for identifying issues, proposing solutions and initiating improvements, managing multiple tasks/priorities, managing very tight and challenging timescales and also requires excellent communication and influencing skills. Flexibility is all important as is being a team player as well as being able to work independently and on own initiative while bearing in mind the team requirements.
.Overview of main responsibilities:
Liaise with Learning Deployment Specialist (LDS) regarding specific training requirements for staff. It is important that the Co-ordinator is quickly able to build a strong relationship with their Clients.
Responsibility for administering Virtual Classrooms and e-learning sessions alongside a core allocation of training courses. The allocation is subject to change at any time.
Provide ad hoc administration support within LDO as required.
Course administration duties may include (this is not an exhaustive list):
Co-ordinate all course types, including External, VC and e-Learning.
Close liaison with LDS or the course owner to obtain all the necessary course information.
Assistance with project managing the organisation of major events, eg Graduate Inductions.
Scheduling presenters and facilitators.
Maintaining the training catalogue including ensuring all training data is maintained effectively on the LMS.
Building key relationships with course owners and suppliers.
Assisting in identifying and securing venues.
Managing supplier contracts ensuring they meet with KPMG's terms and conditions for both National and International courses.
Managing registrations and cancellations.
Monitoring of pre and post course work completion.
Issuing delegate and faculty invitations and managing nomination process on a case by case basis.
Drafting key communications to delegates, faculty members and suppliers.
Processing & responding to high volumes of emails in a timely manner.
Management of the course printing and distribution of materials.
Running routine and more complex reports, liaising with HR Systems team for support where necessary.
Liaising with external suppliers, LDO representatives, course managers and senior members of staff.
On-site administration of courses where required by course managers (flexibility in hours may be required to administer these events/courses). This may include overnight stays at external venues
Finance duties include:
Issuing of all overseas participant invoices for all UK run courses and running reports from Success Factors to check payment recovery.
Ensuring VAT information is submitted within internal service level agreements.
Maintaining budgets for courses, tracking costs and reviewing complex finance reports.
Administration of e-Learning and Virtual Classroom Courses - these duties to include
Liaising with course owner to establish full requirements.
Liaise with GPTS to help load content to the LMS.
Monitoring completion via reporting system.
Assisting with issues/queries regarding e-Learning access.
Continually looking at processes used and seeking ways to improve them in relation to e-learning and Virtual Classroom.
Assisting with or Project Managing ad hoc projects and duties that arise.
The ideal candidate for this role will have some experience in event and / or LDO administration and will be educated to A-level or Degree Level.
Experience of working within an L&D environment of another major professional services firm would be desirable.
We are looking for an organised, energetic, self-motivated and adaptable character with a strong client service attitude that enables full and proactive attentions to the administrative needs of LDO. Ideally, the candidate works well in a team environment and under pressure of deadlines.
Strong communication skills (both written and verbal), good project management skills, resilience and the ability to manage a number of activities/tasks simultaneously are of high importance.
The candidate will have strong numeracy skills, be computer literate and experienced with the standard Microsoft Office suite.
Previous experience of Learning Management systems or Virtual Classroom administration would be advantageous.