MPLOY Staffiing Solutions LTD

Sales

★★★★★

It hardware technician

09 January England - Bournemouth, Bournemouth Perm €26209.20 - €29783.18 per annum

* The jobholder will be required to deliver and install equipment to any location within the UK and to test such installations.
* To build and customise PC's, Laptops, Routers, Wireless Access Points and a range of smart devices to established standards.
* Ensure all incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT Service Management Tool.
* To carry out qualitative checks on the Incident Management process and provide excellent and clear communication of Incidents.
* Troubleshooting and resolving problems associated with software and hardware for both local and remote customer environments.
* Configure / Install network and PC software for new members of staff, staff movements, network printer administration and other repetitive activities as well as administration required for staff departures.
* Ensuring incidents and service requests are resolved or updated within the SLA's.
* Responsible for keeping senior team members informed of unresolved issues or problems.
* Managing workload demands to tight deadlines.
* Managing AD Group memberships.
* Managing Web and email filtering permissions.
* Following up with users to ensure issues have been adequately resolved.
* Following documented procedures and utilising centralised tools.
* Updating knowledge and asset databases.
* Daily system checks, backup and system checks.
* Interfacing with 3rd party vendors when necessary.
* Managing PC setup and deployment.
* Troubleshooting Network Connectivity Issues.
* Use of Remote support tools.
* Troubleshooting Security Issues, Internet and Access Issues.
* Troubleshooting enterprise logon issues e.g. hardware vs. network; password expiration.
* Troubleshooting enterprise names resolution issues and enterprise network printer issues.
* Logging and managing incidents and service requests raised by telephone, email and the customer self-service portal. Capturing all details in the Service Desk tool set

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