Retail banking


Graphic designer / technical writer

07 August England - Greater London, London Temp

Project Background

As one of the world's major global banks, HSBC's IT function manages one of the largest global IT investment portfolios (circa $3bn) across multiple Global Businesses and Functions (GB/GFs).

The IT Security organisation is responsible for the management of the HSBC's Security needs globally across the bank and is tasked with safeguarding HSBC and its customers. Practices are currently being established with a vision to provide a consistent set of standards, methods and controls accompanied by reliable data & tools to support the organisation.

Role Purpose (overall high level summary of the role)

The main focus of the role will be on creating / upgrading communication materials to be published to IT globally and to a wider HSBC business audience and improving the IT Security brand for both communication documents and on the Global Sharepoint/Confluence sites . The role will involve taking communication documents from the client and turning them into engaging content and standardising current channels. The content will vary from info graphics, podcasts, animations and interviews. There may also be live events and off-sites that will require a full time designer managing and creating content.

The role will vary from week to week as communications needs change. But the overall focus is around taking bland content and creating something creative, engaging and different.

Principal Accountabilities:

Key activities and decision making areas

Typical Targets & Measures

* Create high quality visual material across all channels of communication in IT Security

* Upgrade graphic pages (essentially technical diagrams to improve flow and ease of use for management)

* Prepare documents suitable for senior management

* Ensure a consistent brand for IT Security documents aligned to HSBC branding

* Improve consistency of Sharepoints and standardise

* Create images and banners to liven up stale communications

* Work with Engagement Lead and Comms Lead to meet delivery deadlines

* Completion of updates to standard technical diagrams

* Library of brand templates for IT Security aligned to corporate standards

* Positive feedback on materials

* Positive feedback from engagement team

* No missed deadlines

* No budgetary or leadership responsibilities but must uphold values and standards of HSBC

Major Challenges

* Tight deadlines

* Multiple stakeholders

* Creating within marketing and internal HSBC standards

Knowledge & Experience / Qualifications


* Graphic Design and visual communication
* Adobe Illustrator & InDesign
* PowerPoint / Keynote / Visio
* Speed of working and ability to hit deadlines
* Animation skills (AfterEffects) - desirable not essential
* Videography / Video editing - desirable not essential


* Exposure to working in a financial markets environment
* Experience in IT technical drawings and architecture diagrams
* Design industry experience
* Web graphic design


* Resilient and tenacious with a propensity to persevere
* Results focused with an ability to work autonomously
* Creative with ability to think outside the box
* Excellent team, interpersonal and stakeholder management skills
* Excellent verbal and presentation skills


* Design