MPLOY Staffiing Solutions LTD

Commercial

★★★★★

German speaking technical support advisor

12 April England - Poole, Poole Perm Up to €11.60 per hour + bonus (OTE)

If you are an enthusiastic person, fully bilingual in German & English, have client focus, take ownership and drive to achieve, you'll feel this is the right place to build your career!

We are looking for Technical Support Representatives to work with our client based in Wallisdown, a large multinational customer support company which offers competitive employment conditions, on-going training and the possibility to start your professional career in a leading corporation.

What is the job about?

* Deal with customers' technical problems - mainly through inbound calls - in a promptly and efficiently way, with empathy and professionalism to ensure a positive experience for our customers.
* Validate customer service entitlements.
* Provide hardware and software telephone support with a goal to meet set targets consistently.
* Provide support in quality exercises and for consumables as required by business needs.
* Assume responsibility and ownership for all relevant customer queries.
* Escalate calls that cannot be resolved locally, as appropriate.

What we need from you:

* Ability to communicate, with accuracy and clarity, both in verbal and writing - in German & English.
* Ability to control interactions with customers using persuasion and influencing skills.
* Able to work well under pressure and deal positively with difficult situations.
* Ability to understand and troubleshoot technical problems.
* Ability to work as part of a team, and be a committed team player.
* Good attention to detail.
* Ability to adapt to internal and external changes positively and constructively.
* Ability to deal positively with challenging customers.

What we offer:

* Our client provides a bright, modern and exciting place to work with excellent staff facilities.
* From £9.74 per hour plus bonus (OTE)
* Full Time positions.
* On-going training.
* Great career opportunities.
* Pension Scheme.
* Team and Staff Events.
* 28 days' holidays (including statutory days).

If you think you have what it takes to shine in this position, apply now! If you need more details speak to Anna or Karolina at Mploy in Poole. We are waiting to hear back from you!

Our team guarantees complete confidentiality and will never submit candidate's details or share them with a third party without first obtaining their permission.