Retail banking


Fraud risk governance and awareness manager

30 September England - Greater London, City of London Temp

BC & I Fraud Risk Management


Fraud is dishonest behaviour with the intent to make a gain, or cause a loss to others, through false representations, abusing positions of trust or failing to disclose information. Fraud often involves organized crime with links to other serious criminal acts including terrorism, drug and people trafficking. In all cases, fraud typically results in financial loss, tarnished reputations and damaged communities, companies and individuals.

The role of the fraud risk team is to assess the risks we face and ensure strategies are put in place to mitigate these risks to protect our business, clients and customers without compromising the accessibility of our products and services. We can never fully stop fraud, but we can deter criminal elements by making the Bank a more resilient place to fraud attempts, which in turn gives our customers greater confidence to entrust their business with us

Overall purpose of role:

* The role holder will be required to manage the BC&I Fraud Risk approach to the NPA process, to ensure one view of the business area requirements, acting as a delegated representative to present that Fraud Risk Management (FRM) view in the NPA Forums and related Council sub-Committees. The holder will be required to manage circa 100 proposals per year in order that the fraud risks associated with products are managed.
* The role will also require the holder to drive and embed a single and consistent approach across the Fraud Risk Team in IB and all areas now included within the new BC&I structure and in doing so create an environment that ensures key stakeholders are provided with a consistent 'one view' of Fraud Risk messages to drive the Fraud Risk strategy management message across IB and BC&I and across the NPA processes.
* A key part of this role will be providing oversight to the Head of BC&I FRM to ensure the seamless and efficient running of the Fraud Risk team. Using their knowledge and skills, the role holder will be required to drive improvements in the efficiency and effectiveness of the team in general, through the on-going management of the team meetings, forums, councils and information decks for stakeholders, alongside management of any Governance issues raised through the governance team.

Key Accountabilities and Skills required:

* Key specific accountabilities.
* Manage Governance and Awareness for all of BC&I Fraud.
* Management of the policies, frameworks and standards ensuring compliance
* Management of all reporting, including but not limited to monthly loss reporting to Group Fraud Risk. Providing the BC&I CRO with up to date fraud loss analysis and trends, bringing together all areas now included within the new BC&I structure

New Product Approval Process

* Co-ordinate and manage the BC&I FRM NPA process
* Provide a one view of risk for new products across Wealth and Corporate (of which fall within BC&I), using a detailed knowledge of BC&I, its clients, processes and products
* Attend relevant NPA forums, Council sub-Committees and briefing meetings or delegate attendance to the most appropriate members of the FRM team while providing an oversight of the potential risks and information from previous related proposals
* Monitor and maintain accurate records of NPA applications and approvals from a FRM perspective

* Stakeholder management and leadership.
* Manage 1 direct report who is responsible for managing the Education and Awareness strategy for BC&I Fraud Risk, ensuring that all areas of Corporate, Wealth and IB that fall within the BC&I Fraud structure receive the same appropriate level of education and awareness
* Ensure a close working relationship is maintained with key internal and external stakeholders
* In conjunction with key stakeholders, manage the identification and remediation of issues raised
* Manage the delivery of information from the Governance Team in order that the appropriate risks, issues and actions are raised and appropriately dealt with

* Decision making and problem solving.
* Development of strategies to enhance control framework
* Develop business cases for tactical and strategic investment in people and systems to reduce fraud exposure and client impact
* Provide input in to business strategy / new products & initiatives to ensure any additional / increased transactional fraud risk is identified and appropriately controlled.
* Define the target risk and control framework for fraud management across the businesses

* Risk and Control:
* All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Skills and Qualifications will include:


* Excellent communication skills, both written and verbal
* Ability to challenge
* Proactive self-starter
* Fluent in Excel and PowerPoint
* Strong analytical skills
* Ability to manage multiple stakeholders both internally and externally
* Strong Organisation skills
* Strong Risk Management Skills
* Problem solving and decision making


* Strong understanding and working knowledge of Governance and Policy
* Good knowledge of the current controls within the business designed to prevent fraud
* Good understanding of Corporate & International payment policies & processes
* Results driven
* Commercial awareness
* Ability to absorb large quantity of data
* Knowledge of the market and trends
* Understand impact of policy changes on large customer base
* Extensive work experience within fraud risk environment
* Knowledge of Risk and Rigour
* General project & change management disciplines
* Knowledge of the tools and techniques available to identify and prevent fraud