Evans Jones Associates

Administration - General services - desk


Customer service

10 January Wales - Carmarthenshire, Llanelli Perm Up to €19656.90 per annum

We are thrilled to be recruiting on behalf of our National, reputable and successful client. We are keen to secure a customer services administrator to join a very busy department.

The successful candidate will be responsible for :

* Overseeing the collation of KPI information for all customers.
* Creation and distribution of Daily KPI/Debrief spreadsheets.
* Responsible for completion of the Daily Debrief for multiple depots.
* Responsible for administrating the Non-Conformance of product for all customers.
* Responsible for relaying information regarding customer services between the customer and transport.
* Whilst keeping the customer updated on the progress and status of deliveries.
* Referring drivers for further training in relation to debriefing details.
* Maintaining systems and providing updates where necessary.
* Establish a good working relationship with customers and maintain a high standard of service.
* Communicating with agency's in regards to drivers shift details.
* Downloading driver's digital tachograph cards when required.
* Review working practices and improve efficiencies.
* Other administration work asked of you by the department manager.

Previous experience in a similar role is essential.

Office Hours: 06.00- 18.00 on 4on/4off rota

sALARY £16,500.00