MPLOY Staffiing Solutions LTD



Customer service advisor

03 January England - Bournemouth, Bournemouth Perm €19656.90 - €20252.56 per annum

Customer Service Advisor - Bournemouth

This is a fantastic opportunity to join a progressive company offering a great working environment, fantastic benefits and a career path into bigger and better things. Our client are known for looking after their staff and utilising skill sets in other areas.
The successful candidate will provide excellent service and basic first line support to customers. You will ensure that you deal with customers in a friendly and professional manner, as well as maintaining accuracy and providing customers with the information that they need.

Daily duties will include:
· Providing first line support for customers
· Undertaking delegated tasks by Customer Services Team Leader
· Ensuring that all data protection and confidentiality requirements are adhered to at all times
· Maintaining KPI targets and adhering to phone rotas
· Undertaking training and development when necessary in order to attain and maintain the required competency levels
· Agree Arrangements to Pay as per the Credit Management Policy
· Call Backs to be made on the date and time agreed with customer as promised
· Manage complaints according to complaints policy and Local Working Instruction

Skills Required
· Demonstrable experience of customer service
· To be confident talking to customers on the phone, objection handling where necessary
· To be patient and calm, remaining professional throughout
· To have the ability to respond to customer queries in writing as well as over the phone
· Excellent communication skills
· The ability to work as part of a team

Salary: £16,500 - £17,000 Plus Company Benefits.

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