MPLOY Staffiing Solutions LTD

Communication

★★★★★

Customer service advisor

New 13 November England - Bournemouth, Bournemouth Interim €9.53 - €9.82 per hour

Shifts between 8am - 6pm

Monday - Friday

£8.24 per hour

* To be the first point of contact for our customers and deliver an exceptional customer experience in order to ensure they are retained and acquired.
* Be an advocate of multiple brands and contribute to the financial viability of the organisation through upselling service plans, valued added services and payment schemes to our customers.
* The scope of the role is a nationwide customer and wholesaler base, across all retail service functions including; billing, correspondence, complaints and multiple contact methods.


Core Duties


* To deliver an exceptional customer experience for all customers across all customer touch points and contact methods to ensure customers remain with our organisation as their preferred retailer of choice.
* Undertake customer switching activity for both incoming and outgoing customers in line with procedures and Service Level Agreements and ensure the transition is smooth and right first time.
* Respond to each contact appropriate to the customer and flexing the approach appropriately to align with the relevant brand standards and customer segmentation.
* Answer and resolve customer enquiries and complaints in an efficient, courteous and professional manner, delivering exceptional customer service at all times delivering a first contact resolution service.

This is a fantastic opportunity to join a fun and friendly team where you will be offered free tea and coffee as well as fresh fruit on a daily basis. Missed breakfast? Chill out in the kitchen area and make yourself something with food provided free of charge!

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