MPLOY Staffiing Solutions LTD

Administration - General services - desk


Customer service advisor

06 November England - Bournemouth, Bournemouth Interim €9.77 - €9.95 per hour + parking

The Role

· To be the first point of contact for our customers and deliver an exceptional customer experience in order to ensure they are retained and acquired.
· Be an advocate of multiple brands and contribute to the financial viability of the organisation through upselling service plans, valued added services and payment schemes to our customers.
· The scope of the role is a nationwide customer and wholesaler base, across all retail service functions including; billing, correspondence, complaints and multiple contact methods.

Core Duties

· To deliver an exceptional customer experience for all customers across all customer touch points and contact methods to ensure customers remain with our organisation as their preferred retailer of choice.
· Undertake customer switching activity for both incoming and outgoing customers in line with procedures and Service Level Agreements and ensure the transition is smooth and right first time.
· Respond to each contact appropriate to the customer and flexing the approach appropriately to align with the relevant brand standards and customer segmentation.
· Answer and resolve customer enquiries and complaints in an efficient, courteous and professional manner, delivering exceptional customer service at all times delivering a first contact resolution service.
· Liaise with other departments to facilitate seamless customer management
· Data entry and systems interrogation using customer service database and customer handling software tools.
· To proactively suggest changes that will result in improved customer service and satisfaction levels.
· To build rapport and have the ability to adapt and respond to a number of varying queries from customers and colleagues.

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