MPLOY Staffiing Solutions LTD

Administration - General services - desk


Customer service advisor

06 November England - Bournemouth, Bournemouth Perm €19656.90 - €20252.56 per annum

Daily duties will include:
· Providing first line support for customers
· Undertaking delegated tasks by Customer Services Team Leader
· Ensuring that all data protection and confidentiality requirements are adhered to at all times
· Maintaining KPI targets and adhering to phone rotas
· Undertaking training and development when necessary in order to attain and maintain the required competency levels
· Agree Arrangements to Pay as per the Credit Management Policy
· Call Backs to be made on the date and time agreed with customer as promised
· Manage complaints according to complaints policy and Local Working Instruction

You will have:
· Demonstrable experience of customer service
· To be confident talking to customers on the phone, objection handling where necessary
· To be patient and calm, remaining professional throughout
· To have the ability to respond to customer queries in writing as well as over the phone
· Excellent communication skills
· The ability to work as part of a team
· A technical understanding of process driven procedures, including the use of Microsoft Office tools
· Ability to think on your feet

Salary: £16,500 - £17,000 Plus Company Benefits.