MPLOY Staffiing Solutions LTD

Other

★★★★★

Customer care advisor

12 April England - Bournemouth, Bournemouth Perm €21682.15 - €25017.87 per annum + + benefits + bonus

Customer Care Advisor



Our client is an award winning, dynamic and vibrant financial services provider, where individuals are encouraged to succeed and are rewarded and recognised for their contribution to the business.



Job Role



* To provide a professional, efficient, courteous and accurate support to customers requiring treatment and support for specific medical conditions.
* To confidently liaise with clinical members of staff and direct customers.
* Be resilient to sensitive and emotional situations while discussing conditions with customers, the role deals with claims such as initial cancer investigations as well as post cancer treatment, mental health conditions, pregnancy and other highly emotive subjects.
* Be able to be naturally empathetic and warming, due to the nature of the content it is imperative that a warming and empathetic tone is offered to your service.



Are you the right candidate?



In order to excel in this role, you will be able to demonstrate strong customer focused skills and great listening skills. You'll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.



Offering first class product knowledge, you will ensure your customer feels like they have had a positive and productive experience.



Our client offers some fantastic benefits including monthly bonus attached to KPI's and general performance related tasks.



Working Hours



Shifts between 8am-7pm Monday to Friday and occasional Saturday mornings between 9am-1pm.



Salary



£18,200-£21,000 DOE