MPLOY Staffiing Solutions LTD

Other

★★★★★

Corporate customer service advisor

12 April England - Bournemouth, Bournemouth Perm €21682.15 - €25017.87 per annum + bonus

Corporate Customer Service Advisor



Our client is an award winning, dynamic and vibrant financial services provider, where individuals are encouraged to succeed and are rewarded and recognised for their contribution to the business.



Job Role



You will provide a professional, first class level of customer service. Above everything, it's about putting the customers at the heart of every decision you make, using your discernment to support them and provide advice.



You will be required to answer our customer's telephone and written queries and take ownership for their resolution; processing claims in an accurate and timely manner, assessing and analysing accounts and invoices in line with department KPI's. This is a fast paced and technical role where you will deal with all levels of complexity from customer queries to complaints. You will also support and share your expert knowledge with other team members to ensure that targets for productivity and quality are met.



Are you the right candidate?



In order to excel in this role, you will be able to demonstrate strong customer focused skills and great listening skills. You'll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important.



Offering first class product knowledge, you will ensure your customer feels like they have had a positive and productive experience.



Our client offers some fantastic benefits including monthly bonus attached to KPI's and general performance related tasks.



Working Hours



Shifts between 8am-7pm Monday to Friday and occasional Saturday mornings between 9am-1pm.



Salary



£18,200-£21,000 DOE