Engineering & development


3rd line support engineer - citrix, xendesktop

10 November England - Greater London, London Temp

Overview of role

The desktop estate at Schroders is currently undergoing a large scale transformation. The delivery of VDI via Citrix Xendesktop, Windows 10, Office 2016 and Office365 means that the Desktop Engineering function has become an increasing high profile area.

The 3rd Line Desktop Support Engineer will be required to fit into this fast moving area and ensure the continuing improvement of the delivery of the desktop estate, ensuring that we continue to deliver the minimum viable product with ongoing incremental improvements to our users.

Key duties

* Working with Citrix Xendesktop
* Provide 3rd level investigation and resolution of desktop incidents, problems and support
* Provide support, advice and input on in-flight desktop transformation initiatives
* Monitor availability and performance of desktop systems and rectify issues as required
* Troubleshoot and resolve complex desktop related issues escalated from first and second level support
* Monitor availability and performance of virtual desktop systems
* Implement necessary Group Policy Objects and Active Directory changes to support the desktop platforms
* Assess, document and implement desktop platform changes as required in conjunction with risk and security teams
* Document processes for internal policies and procedures related to desktop platforms

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